Dispatch Improvement Overview



911 Dispatch Improvement for the Emergency Services Sector

In today’s fast-paced emergency services environment, improved quality of service, response time optimization and turnover reduction are crucial for successful dispatch operations and 911 consequence management. Through a proven program to help emergency centers improve dispatch operations and reduce turnover, DSS Corporation has developed a proven methodology that can be tailored to meet a client’s needs. Currently there are 5 major issues impacting improved dispatch operations. They are as follows:

1. Lack of a 360° communication capture method within the Emergency Center
 2. Lack of an efficient way to identify dispatcher weaknesses as well as dispatcher motivation and retention
 3. No metrics set up to measure quality of service and response times within the dispatch center
 4. Reliance on Outdated Legacy Solutions - Is your current PSAP recording solution ready for Next Generation 911 (NG911)?
 5. No easy way to share communications with the Prosecutors to improve victim advocacy and offender accountability

Due to today’s increased competitive environment and increased staff costs, emergency center leaders need to implement proactive business programs that help them improve quality of service, minimize response time and reduce turnover. As 911 consequence management specialists, we work with emergency center leaders to maximize quality of service and reduce dispatcher turnover. Through our premeditated approach, we increase citizen satisfaction, reduce costs and manage risks. We tailor specific programs that address each of the 5 issues above. We also ensure that you'll be ready for tomorrow with NG911 features today. Text messaging, streaming video and Vehicular Emergency Data Set capture will be critical components of tomorrow's PSAP. Our R& D stays ahead of the curve so you can concentrate on today's tasks, and trust that you'll be covered tomorrow.

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